KIND UK Triage Supervisor
Applications for this post have now closed.
Reports to: National Coordinator, KIND UK
Location: Anywhere in the UK (with an option to work from offices in Coventry or Birmingham)
Duration: Fixed term until June 30th, 2025 with a possibility of extension
Hours: Part-time, 15 hours per week
Salary: From £30,909 to £35,244 (pro rata, depending on experience)
Closing date: 10am 7th October 2024
Kids in Need of Defense UK is a collaboration between four award-winning, UK based not for profits that specialise in children’s immigration and asylum law. We partner with lawyers and law firms across the UK to provide the highest quality legal advice and representation for free to undocumented children and young people. Central England Law Centre (CELC) is the UK’s Largest Law Centre and the lead partner in the KIND UK collaboration.
This is a key role for which we’re seeking a suitably qualified and experienced immigration adviser. They will be responsible for providing an excellent frontline service to KIND UK clients, leading on all matters relating to the assessment and triage of new referrals to the service. The role will include the delivery of one-off and complex advice where appropriate, and the supervision of paralegals across the team.
Recruitment for this role is being conducted through Central England Law Centre.
Responsibilities
Working alongside other members of the KIND Team, the Triage Supervisor will:
- Assess referrals which have been flagged for legal advice by KIND UK administrators, for merit and suitability for the KIND UK project
- Assess and agree the appropriate level of service, making the initial triaging decision on referrals
- Provide internal legal advice on referrals with legal complexities
- Provide one-off advice to prospective clients via telephone and/or email, where appropriate
- Make onward referrals to other suitable immigration advisers and other services, where appropriate
- Supervise paralegals conducting initial factual (telephone) interviews to collect further information
- Maintain detailed and accurate records on the case management system of information received, advice given, and actions taken
- Ensure information recorded on the case management system to allow colleagues and other project participants to begin work when a case is opened
General
- Demonstrate commitment to the vision, mission and aims of Central England Law Centre and Kind UK
- Abide by policies and procedures as set out in the office manual and staff handbook
- Attend team meetings and CELC away days as required
- Represent KIND UK externally as necessary
- Any other task reasonably required within the context of this post
Person Specification
Essential
- OISC L3 or admitted as a solicitor or barrister in the UK or equivalent right to give immigration advice
- Significant post-qualification experience in child, young person and adult immigration and nationality law
- Broad and confident knowledge of UK immigration and nationality law and policy
- Experienced and confident in making independent and swift decisions on legal issues in immigration and nationality law
- Excellent oral and written communication skills
- Excellent organisational skills with the ability to organise and prioritise workload, ensuring excellent service to your team and clients at all times
- Ability to get on with people, be polite under pressure and to work co-operatively as part of a team
- Comfortable working in a geographically dispersed team
- Experience of using Microsoft Word, Excel, Outlook & Sharepoint
Desirable
- Experience of working in a triage function
- Experience of working with vulnerable clients
- Experience of working with social workers and other childrens’ services professionals
How to apply
The successful candidate will be subject to an enhanced DBS check.
For full details of the responsibilities of the role – and an outline of our essential and desirable requirements, download the recruitment pack below.
Applications for this post have now closed
Closing date: 10am 7th October 2024
Interviews will be held in week commencing: 14th October 2024
Find out more about working for Central England Law Centre
Join us, help us in our vision of a fairer and more just society and take advantage of…
– 28 days holiday (pro-rata), rising by one day per year following your first year of service
– UK public and bank holidays pro-rata
– employer contributory pension scheme
– employee assistance programme including access to emotional support services
– regular social and wellbeing events
